Job Description: Process QA Lead
Department: Quality Assurance
Location: Andheri (Mumbai) | 6 Days Working
Employment Type: Full-Time
Reports To: Head of Quality Assurance
Experience: 8–12 Years (Pharmaceutical / FMCG / Food & Beverage Manufacturing)
Education: B.Sc / B.Tech / M.Sc / M.Tech in Food Technology, Dairy Technology, Biotechnology, or related field
ABOUT THE COMPANY
Who We Are
At The Whole Truth, our mission is to “re-build the world's trust in its food.” We believe consumers have lost trust in big food companies due to years of half-truths. We exist to change that by being completely honest about what goes into our food.
What We Do
We are India’s first (and perhaps only) 100% clean label food company. That means every ingredient is declared upfront, with no hidden additives and no misleading claims. #nothingtohide. Every product we manufacture reflects our promise of clean, honest, trustworthy food.
ABOUT THE ROLE
The Process QA Lead is a critical role at the heart of manufacturing operations.
As we scale production and expand our portfolio, this role ensures processes are not just followed but owned and improved, while maintaining the highest standards of quality, food safety, and operational excellence.
Core Purpose
Act as the bridge between Quality Control (QC) and the production floor. Drive a culture of right-first-time manufacturing. Own end-to-end process quality across pre-production readiness, in-process monitoring, root cause analysis, and CAPA management.
Ideal Profile
Someone who is comfortable on the shop floor as well as with data, SOPs, and stakeholder communication. A quality champion, problem solver, and cross-functional collaborator.
KEY RESPONSIBILITIES
1. Process Implementation & Standardisation
Develop, review, and implement SOPs, Process Control Documents (PCDs), and Work Instructions (WIs) aligned with FSSAI, GMP, HACCP, BRC, and ISO 22000 requirements
Lead deployment of quality control points (QCPs) and critical control points (CCPs) across production lines
Establish process quality standards across dispensing, blending, mixing, filling, forming, labelling, and packaging
Own process validation and verification for NPIs, changes, and equipment upgrades
Ensure accuracy and compliance of Master Manufacturing Records (MMR) and Batch Manufacturing Records (BMR)
Benchmark and adopt global best practices in production systems
2. Process Adherence Monitoring & Compliance
Conduct shop-floor audits and line inspections
Monitor CQAs and CPPs including temperature, humidity, mixing time, fill weights, moisture, water activity, and sensory attributes
Implement SPC tools such as control charts, Cp/Cpk, and trend analysis
Conduct GMP audits and mock recall drills and close non-conformances
Apply manufacturing excellence practices such as 5S, OPLs, and loss analysis
3. Non-Conformance Management & Problem Solving
Lead root cause analysis using Fishbone, 5-Why, FMEA, and 8D
Develop, track, and validate CAPA effectiveness
Investigate batch failures, OOS events, and process deviations
Maintain NCR and deviation logs
Lead cross-functional problem solving
Analyze consumer complaints and recurring issues
Deliver monthly quality dashboards with trends and insights
4. Cross-Functional Collaboration
& Team Development
Partner with production, QC, product QA, engineering, and supply chain teams
Support testing and release decisions
Contribute to NPD stage-gate reviews
Ensure equipment calibration and maintenance compliance
Enable supplier quality feedback loops
Lead training and capability building for teams
5. Documentation, Reporting & Continuous Improvement
Maintain audit-ready documentation including BMRs, check sheets, deviation reports, CAPA logs, and audit records
Prepare weekly and monthly quality performance reports covering FPY, Cp/Cpk, non-conformances, CAPA closure, and complaints
Lead Kaizen and Lean initiatives
Drive QMS improvements aligned with ISO 22000, FSSC 22000, and BRC
Contribute to KPI benchmarking and continuous improvement
SKILLS & COMPETENCIES
Education & Experience
Education in Food Technology, Dairy Technology, Biotechnology, or related field
8–12 years of experience in FMCG or food manufacturing process quality roles
Preferred backgrounds include companies such as Coke, PepsiCo, Nestlé, HUL, Tata Consumer Products, and ITC Foods
Certifications such as HACCP, ISO/FSSC/BRC Internal Auditor, and Six Sigma Green Belt are preferred
Technical Skills
Statistical Process Control (SPC) including Cp/Cpk and control charts
HACCP, ISO 22000, FSSC 22000, and BRC standards
GMP and GHP compliance
Root cause analysis tools such as 5-Why, Fishbone, FMEA, and 8D
CAPA management and effectiveness verification
In-process monitoring and sensory evaluation
Food microbiology and testing interpretation
Batch record review and deviation management
Equipment qualification (IQ/OQ/PQ)
Regulatory compliance including FSSAI and CODEX
Cleaning validation and allergen management
MS Excel, PowerPoint, and QMS software
Analytical Skills
Data interpretation and trend analysis
Identification of process variability
SPC chart analysis
Risk-based prioritization
Consumer complaint pattern analysis
Correlation of process inputs and outputs
Benchmarking against standards
Dashboard creation and reporting
Soft Skills & Behavioural Competencies
Strong communication skills
Assertive yet collaborative approach
Cross-functional influence
High ownership and accountability
Attention to detail
Emotional resilience
Coaching and mentoring ability
Structured thinking
Growth mindset
Ability to simplify complex data
WHY THE WHOLE TRUTH?
Purpose-led work with direct impact on consumer trust
Ownership culture with real autonomy and accountability
High learning velocity in a fast-scaling environment
Flat hierarchy with access to leadership
Opportunity to build a trusted food brand
